PingPong Virtual Card Introduction

by PingPong

1.         Open card entrance

Step 1. Contact the customer service team to whitelist, after that dashboard will show the Card tab

Step 2. Click Card on dashboard to the card page.

Step 3. Highly recommend clicking FAQ to know more about card, which includes frequently asked questions

2.         VCC account navigation:

  1. one subaccount displaying:

2.  Two sub-account displaying

3.         Modify the Subaccount name

Step 1: click the modification icon

Step 2: Enter the new name

4.         Create cards

Pre-condition: To apply for one more PingPong card you need to process more than $5,000 USD in a 30-day period for business.

Step1. click Create cards on Index page or Cards page

Step 2. Select card account and type

Step3 Choose card and quantity

Note: The specific card options may depend on factors like the account holder's creditworthiness, the type of account (personal or business), and regional regulations.

Step 4 Check card information and click agreement and pay with the balance

Note: The card slot available means how many cards you could create and use

5.         View card details

6.         VCC account top up

Step 1: Click top up button

Step 2: Fill in the required information and click submit

7.         Card Top Up

Stpe1. click More and select Top-up

Stpe2. Enter the amount and confirm

Step 3 Click Done or View details if want to know more

8.         Withdraw (card balance to VCC account balance)

Click More and select Withdraw

Note: suspended card cannot be withdrawn. If you cannot fin withdraw option, please check if your card is still activated or not.

9.         Check card/VCC account transaction records

10.         Account Transfer

Click Transfer on the Index page. Input Transfer out and transfer in information. You can go to the Transaction page to check the details.

11.         Refund VCC Account balance to PingPong balance

①    Card account amount withdrawn to PingPong balance needs to ask the customer service team or your account manager to apply for you. Usually, it takes 1-2 working day

②    Export transaction files+ check account/card details under the Transaction tab

③    Card account balance withdrawn to PingPong balance cannot exceed the card top up amount

12.         Suspend/Cancel your cards

Click more and choose the option “suspend” or “cancel”

Note 01: Suspend cards

1.    it cannot be used for any payment, and all subsequent transactions will fail.

2.    An excessive number of failed transactions will affect the use of your Pingpong Card account. Please verify that it has been unbound from the relevant platform before freezing the card.

3.    If the card is no longer being used, you can apply for card cancellation.

4.    If you want to recover the card, please click more and choose “Unfreeze”

Note 02: Cancel cards

①     After card cancellation, transactions will not be possible. Before cancellation, please ensure that the transaction has been completed and your card balance has been transferred out.

②    Any balance that has not been transferred out will be returned to your account within 60 days.

③    This operation can’t be recovered