FAQ

  • General FAQ’s
  • Safety compliance
  • Account Registration
  • Withdrawal
  • VAT service
  • Amazon Seller FAQ’s
  • pingpongx

    What information do I need to provide in order to register for PingPong?

    The information we need to get your PingPong account up and running depends on what kind of business you have:

    • · Individual or Sole Proprietorship without GST Certificate
    • · Sole Proprietorship with GST Certificate
    • · Private Limited or Corporation
    • · Partnership Firm

    Individual or Sole Proprietorship without GST Certificate

    1. Online application with a few details about your business

    2. Photo of your ID (one of the following):

    Valid Aadhaar Card, Pan Card, State issued Driver’s License or Voters ID Card, Passport.

    3. Import Export Code if any.

    4. Your beneficiary bank account and IFSC code for that bank branch.

    5. Photo of cancelled Cheque or the recent online bank statement for the last 1 week of the beneficiary bank account.

    Sole Proprietorship with GST Certificate

    1. Online application with a few details about your business.

    2. Photo of your ID (one of the following):

    Valid Aadhaar Card, Pan Card, State issued Driver’s License or Voters ID Card, Passport.

    3. GST certificate

    4. Beneficiary bank account and IFSC code for that bank branch

    5. Photo of cancelled Cheque or the recent online bank statement for the last 1 week of the beneficiary bank account.

    Private Limited or Corporation

    1. Online application with a few details about your business.

    2. Photo of your ID (one of the following):

    Valid Aadhaar Card, Pan Card, State issued Driver’s License or Voters ID Card, Passport.

    3. GST certificate or IEC (Import Export Code)

    4. Filed copy of Article of Organization (also known as Articles of Association)

    5. Share holder certificate.

    6. Beneficiary bank account and IFSC code for that bank branch

    7. Photo of cancelled Cheque or the recent online bank statement for the last 1 week of the beneficiary bank account.

    8. Photo of ID of the people who own 25% and above shares of the company (one of the following):

    Valid Aadhaar Card, Pan Card, State issued Driver’s License or Voters ID Card, Passport.

    Partnership Firm

    1. Online application with a few details about your business.

    2. Photo of your ID (one of the following):

    Valid Aadhaar Card, Pan Card, State issued Driver’s License or Voters ID Card, Passport.

    3. GST certificate or IEC (Import Export Code)

    4. Aadhaar/Pan/Passport/Driving License for those who own over 25% of the share. (Aadhaar is preferred)

    5. Partnership Deed of the FIRM

    6. Beneficiary bank account and IFSC code for that bank branch

    7. Photo of cancelled Cheque or the recent online bank statement for the last 1 week of the beneficiary bank account.

    * For some circumstances, additional documents or information e.g. store link may be required. *

  • pingpongx

    How does PingPong calculate exchange rates?

    If your request is made after banking hours, your rate will be calculated the next working day when the actual exchange can take place. No matter when your exchange goes through, you’ll always be getting the same rates PingPong gets through our banking partners.

  • pingpongx

    How does PingPong calculate fees?

    We give you exactly the exchange rate we get from our banking partners. The only fee we charge is a flat 1% or less on the amount being exchanged.

  • pingpongx

    My store is closed, and I can’t collect my funds. What should I do?

    If your store is closed, PingPong will suspend your payment options for safety.

    You’ ll still be able to see your available funds for withdrawal,but you won’ t be able to withdraw these funds until you contact customer service.Not to worry!We just need to verify your account,which usually only takes a day or less.

  • pingpongx

    What are incoming funds?

    Your incoming funds are the total amount of funds currently being transferred from Amazon or other marketplaces/companies to your PingPong account. Transfers typically take 3-5 days before the funds are available for withdrawal from your PingPong account to your personal bank account. We will notify you by email as soon as the payment is received.

  • pingpongx

    Where can I find my PingPong virtual account number for Amazon?

    Once you’ve logged into your PingPong account, click on the Receive, you will see the virtual account number and other details.

  • pingpongx

    Do you provide FIRC’s (Foreign Inwards Remittance Certificates)?

    Yes, for all transactions routed through us, we will be providing you with the NOC for FIRCs. We will not be charging anything extra for the FIRCs we provide.

  • pingpongx

    Where is PingPong based globally and in India?

    PingPong has offices around the world- in New York, Luxembourg, Shanghai, Hong Kong, Tokyo and Hangzhou (Global Headquarters). In India, our Headquarter is in Bangalore.

  • pingpongx

    Do you have the necessary licenses to operate in India?

    Global compliance is the core competitive advantage of PingPong. Our payment solution is fully compliant with both overseas regulations as well as RBI regulations. RBI has approved our India Liaison Office of PingPong INC, the LO number is BGLO19008226. PingPong acts in India as an online payment gateway service provider (as prescribed by RBI) (“OPGSP”) for the purpose of facilitating certain payment services.

  • pingpongx

    How to download the welcome Letter from PingPong Dashboard?

    Once you’ve logged into your PingPong account, click on the Receive, you will see the virtual account number and on top of that you will see an option called “Apply for a welcome letter”, click that and fill the name of Account holder, address to receive it to your registered email address.

  • pingpongx

    What is Purpose Code?

    It is used to comply with India regulations relating to classification and reporting of foreign exchange transactions. Please select the purpose code that most accurately describes your business transactions.

  • pingpongx

    How long does it take for me to sign up with PingPong?

    It is a very simple process and can be completed within 5-10 minutes. After signing up, your account gets approved within a working day. Thereafter you can start using the account for receiving payments from across the globe.

  • pingpongx

    What is PingPong India Affiliate Program?

    Promote PingPong to your contacts, customers, visitors and others from your network. Participants once sign up for and use PingPong through your link, you will have a chance to earn up to USD $300 commissions based on the volume of transaction of the referred sellers. For more information, you can visit the following link: https://in.pingpongx.com/in/affiliate.