Part I: Download a single file
Step 1: Log in PingPong and find the ACTIVITY, click the Transactions.
Step 2: Find the Receipt code and click the three dots icon.
Step 3: Click the FIRC download.
Part II: Download the files in mass
Step 1: Click download report under the tab ACTIVITY
Step 2: Choose FIRC from the dropdown of type
Step 3: Set the date range for the report and click on the "Create Report" button.
Note: If the FIRC document can’t open or any abnormal situation, please contact customer service team for help. We will send you the FIRC by email within 3-5 business days.
-Email: cs-india@pingpongx.com
-WhatsApp:+91 7624807368
-Live Chat: Visit PingPong Indian portal https://in.pingpongx.com/in/ and click the chat window located at the bottom-right corner of the page to initiate a live chat communication