KYC documents will be uploaded during the registration process. However, if the KYC documents are incomplete or if the compliance team needs any documents – the relevant documents will be requested in the form of question in the Pingpong portal.

Step 1: Sign-In to Pingpong Payments

Step 2: You will find ‘TO DO’ under ‘Dashboard’ in your home page after you sign-in. Please click on ‘TO DO’ to find the question raised to complete KYC.

Step 3: You will find the question/Clarification raised by the team and the space to upload documents. You need to just upload the required documents and click on ‘Submit’.

For faster process, you can contact customer service who can help you in escalating to the relevant team to approve the account at the earliest.

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