Receiving account management, Funds collection guideline
How do I apply for a new receiving account?
Which currencies are supported for receiving payments?
How does your virtual account charge?
How will I know if my application for receiving account is successful?
When can I view my receiving account details?
Can I create a receiving account if I do not have a bank account linked to PingPong?
Why my account application showing processing?
What does account upgrade mean?
Are there any specific transfer conditions I need to be aware of?
Can I receive funds from purchaser through wire transfer?
Does the receiving account only support receiving payments from platforms?
Which platforms can I receive payments from?
Can I collect payments from Shopify by using PingPong?
What if my funds has been successfully withdrawn from my marketplace, but it didn’t credit in PingPong?
Why is my payment pending?
What if the payment shows returned, but I don’t receive it?
How can I increase my virtual account limit on PingPong?
What is the process for increasing virtual account limits?
What if I can’t increase my account limit by myself?
Are there any requirements to increase the amount of receiving accounts that I have?
Why do I need a welcome letter/ bank statement from PingPong?
Why the marketplace requires me to provide a bank statement?
How do I download a welcome letter/bank statement from PingPong?
What should I do if I don't receive my welcome letter/bank statement?
How do I generate an e-invoice to collect payment from a payer?
How can I view previous invoices in the dashboard?
What can I do if the payer doesn't receive the link to the e-invoice?
How can I send a payment when I receive an e-invoice link?
What are the payment methods available for paying e-invoice?
What should I do if I choose to manually transfer funds to PingPong?
How can I check the payment status of all e-invoices?